Raising the bar
We're glad that you chose us to help make your shopping experience even better. We work hard to show you our appreciation through honesty, respect and courtesy, every time you connect with us.
Better Business Bureau
Comenity is proud that each of our banks, Comenity Bank and Comenity Capital Bank, are BBB Accredited businesses. This endorsement means we meet the BBB’s eight Standards for Trust in the way we treat our customers:
- 1. Build Trust
- 2. Advertise Honestly
- 3. Tell the Truth
- 4. Be Transparent
- 5. Honor Promises
- 6. Be Responsive
- 7. Safeguard Privacy
- 8. Embody Integrity
Purdue University BenchmarkPortal
Providing our customers with the highest standards
of service is of utmost importance to us. All call
centers that support Comenity programs invest heavily
in high quality service, and measure performance against best practice standards for call quality and customer satisfaction. As part of the Alliance Data corporate family, these call centers have achieved the Center of Excellence distinction every year since 2003. This unique distinction is only earned by the top 10% of customer care centers in the country. BenchmarkPortal uses scientifically gathered data, audited and validated in conjunction with the Center for Customer-Driven Quality at Purdue University.
Your account, uncovered.
Tips and tools to help you get the most from your account.
We want to hear from you.
We’re here to listen, and answer any questions you may have. Find out how to contact us.