Raising the bar

We're glad that you chose us to help make your shopping experience even better. We work hard to show you our appreciation through honesty, respect and courtesy, every time you connect with us.

 

Better Business Bureau

Comenity is proud that each of our banks, Comenity Bank and Comenity Capital Bank, are BBB Accredited businesses. This endorsement means we meet the BBB’s eight Standards for Trust in the way we treat our customers:

BBB Accredited Business

 

  • 1.  Build Trust
  • 2.  Advertise Honestly
  • 3.  Tell the Truth
  • 4.  Be Transparent
  • 5.  Honor Promises
  • 6.  Be Responsive
  • 7.  Safeguard Privacy
  • 8.  Embody Integrity

 

 

Both Comenity Bank and Comenity Capital Bank have consistently earned the BBB Rating of A+.

Learn more about BBB accreditation 
Click here for an explanation of BBB Ratings

 

 

Purdue University BenchmarkPortal

Providing our customers with the highest standards
of service is of utmost importance to us. All call
centers that support Comenity programs invest heavily
in high quality service, and measure performance against best practice standards for call quality and customer satisfaction. As part of the Alliance Data corporate family, these call centers have achieved the Center of Excellence distinction every year since 2003. This unique distinction is only earned by the top 10% of customer care centers in the country. BenchmarkPortal  uses scientifically gathered data, audited and validated in conjunction with the Center for Customer-Driven Quality at Purdue University.