Account safety features

Every Comenity account comes with peace of mind.

• Never pay for purchases you haven't authorized: It’s simple. If there’s an unauthorized charge on your account, you're not responsible for paying it. We’ll investigate, and make sure any unauthorized charge is quickly cleared from your account.
• Receive alerts on unusual activity: Your security is very important to us. We monitor our accounts regularly, and we’ll notify you via phone or mail of any suspicious activity.
• A secure application process: Your application is securely encrypted with state-of-the-art Secure Socket Layer (SSL) software. It's just one more way we work hard to keep your confidence.
• Free card replacement: If your card is lost or stolen, call us 24 hours a day, 7 days a week. We’ll immediately issue a new card at no cost to you. Find the customer service number for your account.